Other Support
Digital Learning Team Resource Loans
Please see this document for our list of resources.https://docs.google.com/document/d/1bsUmk9rN_PKl_AHMb_abyYFJJG9G1jWwwPO8ER-pND0/edit#To make a request please submit a ticket using this form - https://support.abernet.org/ma/#/new-ticket/37597
Download Microsoft Office for Free with Glow
Microsoft Office 365 You can download Office 365 for home use on up to 15 devices (5 Macs/PCs, 5 Tablets and 5 phones). Instructions: Log in to Glow at https://glow.rmunify.com with your Glow credentials. (If you need a password reset - https://support.abernet.org/ma/#/new-ticket/37596 ). Go to...
Google Brand Accounts
You may have received an email from Google warning you about Brand Account deactivation. If you have received this email or have found you’re unable to access your YouTube Channel content then you need to take action to prevent losing your videos. Does your school have a YouTube channel? If you c...
I'm getting an error when I try and open a Glow circular
Error Message: That didn't work We're sorry, but xxxxxx@aberdeencity.gov.uk can't be found in the glowscotland.sharepoint.com directory. Please try again later, while we try automatically to fix this for you. Solution: You're logged in with your ACC Office 365 account. Log out (or open a gues...
Moving Microsoft Authenticator to a New Phone
Moving Microsoft Authenticator to a New Phone Guidance for StaffMicrosoft Authenticator is used to help keep your account secure. If you change your mobile phone, you may need to move or re‑set Authenticator to avoid problems signing in from home. If you still have your old phone This is the easi...
Other Digital Learning Support
To request help with any other aspect of Digital Learning including: Advice on which apps to use Pre-purchase help Request resource loans Help with using the G-Suite apps (Docs, Sheets, Slides etc) School website help help with anything related to Digital Education Please complete this form:htt...
Setting Up Microsoft Bookings for Parent Appointments
Staff Guide: Setting Up Shared BookingsThis guide explains how to set up Shared Bookings for schools so parents/carers can book appointments without seeing individual staff email addresses. Shared Bookings are designed for team or school‑wide use and are the recommended approach for parent meetin...
Advice on Apps, Hardware or anything!
Download Microsoft Office for Free with Glow
Microsoft Office 365 You can download Office 365 for home use on up to 15 devices (5 Macs/PCs, 5 Tablets and 5 phones). Instructions: Log in to Glow at https://glow.rmunify.com with your Glow credentials. (If you need a password reset - https://support.abernet.org/ma/#/new-ticket/37596 ). Go to...
Moving Microsoft Authenticator to a New Phone
Moving Microsoft Authenticator to a New Phone Guidance for StaffMicrosoft Authenticator is used to help keep your account secure. If you change your mobile phone, you may need to move or re‑set Authenticator to avoid problems signing in from home. If you still have your old phone This is the easi...
Other Digital Learning Support
To request help with any other aspect of Digital Learning including: Advice on which apps to use Pre-purchase help Request resource loans Help with using the G-Suite apps (Docs, Sheets, Slides etc) School website help help with anything related to Digital Education Please complete this form:htt...
Glow Help
Download Microsoft Office for Free with Glow
Microsoft Office 365 You can download Office 365 for home use on up to 15 devices (5 Macs/PCs, 5 Tablets and 5 phones). Instructions: Log in to Glow at https://glow.rmunify.com with your Glow credentials. (If you need a password reset - https://support.abernet.org/ma/#/new-ticket/37596 ). Go to...
Help with Glow Accounts
If you need any support with Glow accounts (missing accounts, etc), please complete this form:https://support.abernet.org/mytickets/create#/ticket-form/37596or if using the '+ new ticket' button, choose[DigiLearn] Glow Account Issues Typical Glow Account Issues Glow accounts should be managed aut...
I'm getting an error when I try and open a Glow circular
Error Message: That didn't work We're sorry, but xxxxxx@aberdeencity.gov.uk can't be found in the glowscotland.sharepoint.com directory. Please try again later, while we try automatically to fix this for you. Solution: You're logged in with your ACC Office 365 account. Log out (or open a gues...
Other Digital Learning Support
To request help with any other aspect of Digital Learning including: Advice on which apps to use Pre-purchase help Request resource loans Help with using the G-Suite apps (Docs, Sheets, Slides etc) School website help help with anything related to Digital Education Please complete this form:htt...
G-Suite (Google) Help
Google Brand Accounts
You may have received an email from Google warning you about Brand Account deactivation. If you have received this email or have found you’re unable to access your YouTube Channel content then you need to take action to prevent losing your videos. Does your school have a YouTube channel? If you c...
Other Digital Learning Support
To request help with any other aspect of Digital Learning including: Advice on which apps to use Pre-purchase help Request resource loans Help with using the G-Suite apps (Docs, Sheets, Slides etc) School website help help with anything related to Digital Education Please complete this form:htt...
How do I do this, that and the other?
Download Microsoft Office for Free with Glow
Microsoft Office 365 You can download Office 365 for home use on up to 15 devices (5 Macs/PCs, 5 Tablets and 5 phones). Instructions: Log in to Glow at https://glow.rmunify.com with your Glow credentials. (If you need a password reset - https://support.abernet.org/ma/#/new-ticket/37596 ). Go to...
Other Digital Learning Support
To request help with any other aspect of Digital Learning including: Advice on which apps to use Pre-purchase help Request resource loans Help with using the G-Suite apps (Docs, Sheets, Slides etc) School website help help with anything related to Digital Education Please complete this form:htt...
Setting Up Microsoft Bookings for Parent Appointments
Staff Guide: Setting Up Shared BookingsThis guide explains how to set up Shared Bookings for schools so parents/carers can book appointments without seeing individual staff email addresses. Shared Bookings are designed for team or school‑wide use and are the recommended approach for parent meetin...
Resources & Training
Digital Learning Team Resource Loans
Please see this document for our list of resources.https://docs.google.com/document/d/1bsUmk9rN_PKl_AHMb_abyYFJJG9G1jWwwPO8ER-pND0/edit#To make a request please submit a ticket using this form - https://support.abernet.org/ma/#/new-ticket/37597
Moving Microsoft Authenticator to a New Phone
Moving Microsoft Authenticator to a New Phone Guidance for StaffMicrosoft Authenticator is used to help keep your account secure. If you change your mobile phone, you may need to move or re‑set Authenticator to avoid problems signing in from home. If you still have your old phone This is the easi...
Other Digital Learning Support
To request help with any other aspect of Digital Learning including: Advice on which apps to use Pre-purchase help Request resource loans Help with using the G-Suite apps (Docs, Sheets, Slides etc) School website help help with anything related to Digital Education Please complete this form:htt...
Setting Up Microsoft Bookings for Parent Appointments
Staff Guide: Setting Up Shared BookingsThis guide explains how to set up Shared Bookings for schools so parents/carers can book appointments without seeing individual staff email addresses. Shared Bookings are designed for team or school‑wide use and are the recommended approach for parent meetin...