Digital Learning
Help with G-Suite (Google) Accounts
To reset a small number (5 or fewer) G-Suite individual pupil passwords please use this self-service online form:https://goo.gl/qFS6wWTo request a larger number of G-Suite password resets or new accounts, use this form:https://support.abernet.org/mytickets/create#/ticket-form/37567
Requesting iPad Apps (Updated Jan 2020)
Steps for requesting iPad Apps 1. Is the app you need already in the App Catalogue?Check this list to find out.If it is NOT complete this form to have it reviewed for inclusion in the App Catalogue.If it is in the Catalogue, proceed to Step 2.2. Is the App free or paid?a. visit https://volume.itu...
Other Digital Learning Support
To request help with any other aspect of Digital Learning including: Advice on which apps to use Pre-purchase help Request resource loans Help with using the G-Suite apps (Docs, Sheets, Slides etc) School website help help with anything related to Digital Education Please complete this form:htt...
Help with Glow Accounts
If you need any support with Glow accounts (missing accounts, etc), please complete this form:https://support.abernet.org/mytickets/create#/ticket-form/37596or if using the '+ new ticket' button, choose[DigiLearn] Glow Account Issues Typical Glow Account Issues Glow accounts should be managed aut...
List of iOS Apps in the Catalogue (Updated 30/9/2019)
10 Minutes a Day Times Tables 123 My First Handwriting Math 123 NUMBER MAGIC Line Matching 123 Number Math Game-EduMath1 24 Game - Math Card Puzzle 3D Shapes - Primary Learning 5th Grade Friendzy - Reading, Algebra, Science 8mm for iPad Abair Abairtean! ABC - Magnetic Alphabet Lite for Kids ABC A...
Should I use Service Now or the Education Support Portal for my request?
The Education Support Portal (at https://support.abernet.org) provides support from the Digital Learning Team for the following: New G-Suite (Google) accounts or bulk password resets IT pre-purchase advice Digital Learning Training and Certification (Google, Apple and Microsoft) Glow - Help with...
Digital Learning Team Resource Loans
Please see this document for our list of resources.https://docs.google.com/document/d/1bsUmk9rN_PKl_AHMb_abyYFJJG9G1jWwwPO8ER-pND0/edit#To make a request please submit a ticket using this form - https://support.abernet.org/ma/#/new-ticket/37597
I'm getting an error when I try and open a Glow circular
Error Message: That didn't work We're sorry, but xxxxxx@aberdeencity.gov.uk can't be found in the glowscotland.sharepoint.com directory. Please try again later, while we try automatically to fix this for you. Solution: You're logged in with your ACC Office 365 account. Log out (or open a guest...
Google Brand Accounts
You may have received an email from Google warning you about Brand Account deactivation. If you have received this email or have found you’re unable to access your YouTube Channel content then you need to take action to prevent losing your videos. Does your school have a YouTube channel? If you c...
Download Microsoft Office for Free with Glow
Microsoft Office 365 You can download Office 365 for home use on up to 15 devices (5 Macs/PCs, 5 Tablets and 5 phones). Instructions: Log in to Glow at https://glow.rmunify.com with your Glow credentials. (If you need a password reset - https://support.abernet.org/ma/#/new-ticket/37596 ). Go to...
Account Requests
Help with G-Suite (Google) Accounts
To reset a small number (5 or fewer) G-Suite individual pupil passwords please use this self-service online form:https://goo.gl/qFS6wWTo request a larger number of G-Suite password resets or new accounts, use this form:https://support.abernet.org/mytickets/create#/ticket-form/37567
Education Accounts
If you require an Education login to allow you or a pupil to log in to an education desktop or laptop device, please create a Service-Now request here:https://acc.service-now.com/sp?id=sc_cat_item&sys_id=cfed4c67dbd0320003f2f70dbf961932These accounts are created and supported by Corporate IT
Help with Glow Accounts
If you need any support with Glow accounts (missing accounts, etc), please complete this form:https://support.abernet.org/mytickets/create#/ticket-form/37596or if using the '+ new ticket' button, choose[DigiLearn] Glow Account Issues Typical Glow Account Issues Glow accounts should be managed aut...
App Requests
Requesting iPad Apps (Updated Jan 2020)
Steps for requesting iPad Apps 1. Is the app you need already in the App Catalogue?Check this list to find out.If it is NOT complete this form to have it reviewed for inclusion in the App Catalogue.If it is in the Catalogue, proceed to Step 2.2. Is the App free or paid?a. visit https://volume.itu...
List of iOS Apps in the Catalogue (Updated 30/9/2019)
10 Minutes a Day Times Tables 123 My First Handwriting Math 123 NUMBER MAGIC Line Matching 123 Number Math Game-EduMath1 24 Game - Math Card Puzzle 3D Shapes - Primary Learning 5th Grade Friendzy - Reading, Algebra, Science 8mm for iPad Abair Abairtean! ABC - Magnetic Alphabet Lite for Kids ABC A...
Other Support
Other Digital Learning Support
To request help with any other aspect of Digital Learning including: Advice on which apps to use Pre-purchase help Request resource loans Help with using the G-Suite apps (Docs, Sheets, Slides etc) School website help help with anything related to Digital Education Please complete this form:htt...
Digital Learning Team Resource Loans
Please see this document for our list of resources.https://docs.google.com/document/d/1bsUmk9rN_PKl_AHMb_abyYFJJG9G1jWwwPO8ER-pND0/edit#To make a request please submit a ticket using this form - https://support.abernet.org/ma/#/new-ticket/37597
I'm getting an error when I try and open a Glow circular
Error Message: That didn't work We're sorry, but xxxxxx@aberdeencity.gov.uk can't be found in the glowscotland.sharepoint.com directory. Please try again later, while we try automatically to fix this for you. Solution: You're logged in with your ACC Office 365 account. Log out (or open a guest...
Google Brand Accounts
You may have received an email from Google warning you about Brand Account deactivation. If you have received this email or have found you’re unable to access your YouTube Channel content then you need to take action to prevent losing your videos. Does your school have a YouTube channel? If you c...
Download Microsoft Office for Free with Glow
Microsoft Office 365 You can download Office 365 for home use on up to 15 devices (5 Macs/PCs, 5 Tablets and 5 phones). Instructions: Log in to Glow at https://glow.rmunify.com with your Glow credentials. (If you need a password reset - https://support.abernet.org/ma/#/new-ticket/37596 ). Go to...