Should I use Service Now or the Education Support Portal for my request?
The Education Support Portal (at https://support.abernet.org) provides support from the Digital Learning Team for the following:
- New G-Suite (Google) accounts or bulk password resets
- IT pre-purchase advice
- Digital Learning Training and Certification (Google, Apple and Microsoft)
- Glow - Help with account issues
- Website help - Request a new or update to your school website. Report a website problem.
- Digital Resource loans (Robotics, Computing Science, Digital Media Creation and more)
- iPad App Purchases and advice
- Advice and support on anything related to Digital Learning
Everything else IT related is looked after by your Primary Analysts via Service Now (https://acc.service-now.com/sp or call the Helpdesk on 01224 523434) including:
- Education (Desktop) Logins
- Password resets for the above
- Deploying apps to your iPads
- Any other IT issues
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