Should I use Service Now or the Education Support Portal for my request?
The Education Support Portal (at https://support.abernet.org) provides support from the Digital Learning Team for the following:
New G-Suite (Google) accounts or bulk password resets
IT pre-purchase advice
Digital Learning Training and Certification (Google, Apple and Microsoft)
Glow - Help with account issues
Website help - Request a new or update to your school website. Report a website problem.
Digital Resource loans (Robotics, Computing Science, Digital Media Creation and more)
iPad App Purchases and advice
Advice and support on anything related to Digital Learning
Everything else IT related is looked after by your Primary Analysts via Service Now (https://acc.service-now.com/sp or call the Helpdesk on 01224 523434) including: