Should I use Service Now or the Education Support Portal for my request?
The Education Support Portal (at https://support.abernet.org) provides support from the Digital Learning Team for the following:
- Help with Microsoft/Google Education accounts that have not appeared in Xporter or are not working properly.
- IT pre-purchase advice
- Digital Learning Training and Certification (Google, Apple and Microsoft)
- Glow - Help with account issues
- Website help - Report a website problem.
- iPad App Purchases and advice
- Advice and support on anything related to Digital Learning
Everything else IT related is looked after by your Primary Analysts via Service Now (https://acc.service-now.com/sp or call the Helpdesk on 01224 523434) including:
- Hardware Faults
- Software installation on Edu devices
- Password resets for the above
- Deploying apps to your iPads
- Any other IT issues
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